• Refund policy

Refund policy

LUMIUS INC. | RETURN POLICY

IMPORTANT — PLEASE READ BEFORE CHECKOUT

  • ALL TRADING CARD PRODUCTS ARE FINAL SALE. We do not accept voluntary returns or exchanges of trading card products, even if they are sealed, unopened, or unused.
  • PREORDERS ARE FINAL SALE. We do not ordinarily accept customer-requested cancellations, refunds, or exchanges for a change of mind.
  • OTHER ELIGIBLE, REGULAR-PRICED, IN-STOCK MERCHANDISE may qualify for a return within 30 days of delivery, as explained below.
  • Your legal rights remain protected. Final-sale restrictions do not eliminate remedies for items that are defective, incorrectly supplied, not delivered as agreed, or otherwise subject to mandatory consumer protections.

01. TRADING CARD PRODUCTS — ALL SALES FINAL

Lumius does not accept returns, refunds, or exchanges of trading card products for buyer's remorse, even when the products are still factory-sealed and unopened.

This rule applies to all trading card products, including but not limited to:

  • Trading card game (TCG) booster packs, booster boxes, sealed cases, and master cases;
  • Starter decks, trial decks, structure decks, and other sealed trading card products;
  • Individual cards, promotional cards, and card lots;
  • Graded, authenticated, or slabbed trading cards; and
  • Sports trading cards and other collectible trading card products.

Why? Trading cards are sensitive to tampering, resealing, substitution, concerns about pack integrity, and rapid changes in collectible market prices. Once these products leave our possession, we cannot always independently verify the integrity or history of the returned merchandise. For that reason, a product being unopened or sealed does not make it eligible for a change-of-mind return.

This is a no-voluntary-returns policy, not a waiver of consumer rights. If the actual merchandise arrives damaged, is defective, differs materially from what was ordered, or is not supplied as agreed, contact us under Section 07. We will review the claim and provide any remedy required by applicable law.

02. PREORDERS — NO CHANGE-OF-MIND CANCELLATIONS

Preorders are non-cancellable, non-refundable, and non-exchangeable at the customer's request, except expressly approved by Lumius.

A preorder is a purchase commitment, not a risk-free reservation. We may commit to inventory through manufacturers and distributors based on orders placed, and suppliers may impose substantial restocking charges.

We generally do not grant voluntary cancellation or refund requests because of:

  • Changing your mind, making an accidental purchase, or ordering the wrong quantity;
  • Personal emergencies, hospital bills, loss of employment, or other financial difficulties;
  • Finding a lower price elsewhere or seeing a price drop on our own website;
  • Changes in collectible market value or anticipated resale value;
  • Import duties, taxes, or other costs not considered before purchase; or
  • The fact that the preorder has not yet shipped.

We understand that circumstances can change, but our purchase obligations do not automatically disappear as a result. Please consider your budget and read the product details before placing a preorder.

These restrictions apply to voluntary cancellations and do not override cancellation or refund rights arising under applicable law.

03. RELEASE DATES, SHIPMENT DELAYS & UNAVAILABLE PRODUCTS

Manufacturer release dates are estimates and may change. The published release date is not a guaranteed delivery date. Fulfillment also depends on allocation, receipt of inventory, processing capacity, and carrier schedules.

If we cannot ship within the timeframe promised at the time of purchase, we will provide the delay notifications. This may include the option to agree to a revised shipment timeframe or cancel the affected merchandise for a prompt refund. If we cannot fulfill an order, we will cancel the unfulfilled portion and issue the appropriate refund.

Orders may be cancelled by Lumius if a product is discontinued, an allocation is withdrawn, or merchandise becomes permanently unavailable. This is different from a voluntary customer change-of-mind cancellation.

Please refer to our product-specific announcements and email updates for information about affected releases.

04. ELIGIBLE RETURNS — NON-TRADING-CARD MERCHANDISE ONLY

For eligible regular-priced, in-stock items that are not trading card products, we accept return requests within 30 calendar days after delivery, subject to the exclusions in this policy.

To qualify for a voluntary return:

  • The item must be unused and in the same condition as received;
  • Original retail packaging, tags, seals, and accessories must be intact;
  • You must provide an order number or other accepted proof of purchase; and
  • You must contact us and receive return authorization before mailing anything back.

We do not accept unauthorized returns. We will provide instructions if a return is approved. Unless otherwise agreed or required by law, the customer pays return shipping for voluntary returns, and original outbound shipping charges are not refundable. We do not impose an additional restocking fee for an approved return under this standard 30-day policy.

The 30-day return window does not apply to trading card products or other items marked final sale.

05. OTHER FINAL-SALE & NON-RETURNABLE ITEMS

In addition to all trading card products, the following are not eligible for voluntary returns, cancellations, or exchanges unless specifically approved by Lumius:

  • Preorders and special-order merchandise;
  • Sale, clearance, and explicitly designated final-sale items;
  • Gift cards;
  • Custom or personalized products;
  • Mystery boxes, random draws, and other randomized products once a prize has been revealed, assigned, or the product has been opened; and
  • Any other item clearly identified as final sale before checkout.

An unfavorable mystery box outcome or a change in the market value of the revealed prize is not, by itself, grounds for a return or refund.

These exclusions do not remove legally required remedies for merchandise that is defective, supplied incorrectly, or not delivered as agreed.

06. SEALED CASES, MASTER CASES & SHIPPING PACKAGING

Sealed cases and master cases are generally shipped in the manufacturer or distributor carton as received. We do not guarantee double-boxing, additional cushioning, or collector-grade protection for the outer shipping case. Shipping labels may be placed directly on the case.

The outer case is primarily shipping packaging intended to protect the products inside. Cosmetic damage to outer packaging alone—including dents, scratches, scuffs, creases, or imperfect carton corners—does not ordinarily qualify for compensation, replacement, or return when the merchandise inside is intact and as described.

If the actual booster boxes, cards, or other purchased goods are damaged, contact us under Section 07. We do not guarantee pristine outer cases unless a specific product listing expressly says otherwise.

If flawless outer-case condition or double-boxing is essential to you, please choose a retailer that explicitly provides that service.

07. DAMAGED, DEFECTIVE, INCORRECT OR MISSING MERCHANDISE

Please inspect your shipment upon arrival. If the actual purchased product is damaged or defective, you received the wrong product, or merchandise is missing from the shipment, contact us promptly at info@lumiusinc.com.

Include:

  • Your order number;
  • A brief description of the problem;
  • Clear photos of the affected item and its condition; and
  • Photos of the shipping carton, shipping label, and any visible transit damage, when relevant.

Where possible, do not break the factory seal or discard the packaging until the issue has been reviewed. We will evaluate the evidence and provide an appropriate resolution, including refund, replacement, or return where warranted or legally required. Opening packaging may make verification more difficult, but does not remove any non-waivable consumer rights.

Damage limited to the external shipping case, with the merchandise inside intact, is addressed in Section 06.

08. DELIVERY CLAIMS & LOST PACKAGES

We ship through third-party carriers, including USPS and UPS. If tracking shows Delivered but you cannot locate your shipment, please first check the delivery area, parcel lockers, household members, neighbors, and building management (where applicable). Contact the carrier with your tracking number to request a delivery investigation.

If the package is still missing after that, send us your order number, tracking number, and any carrier investigation reference. We will review available evidence, such as tracking events, delivery photos, signature records, and carrier findings.

A delivered tracking scan is important evidence, but it does not automatically resolve every claim. A replacement or refund is not automatically granted solely because a package reported as delivered cannot be located. Claims are assessed based on the facts and applicable law.

If a shipment appears lost before delivery, contact us so we can review tracking and available carrier remedies.

09. PRICE ADJUSTMENTS & PRICE MATCHING

We do not offer price matching or retroactive price adjustments.

Trading cards and collectibles are market-driven products. Prices may rise or fall after your purchase. We do not increase the amount charged on an existing order because the market price later rises, and we do not issue a partial refund because a later listing—on our website or elsewhere—shows a lower price.

The price confirmed at checkout is the agreed purchase price, subject to any remedy required by law.

10. COURTESY EXCEPTIONS & STORE CREDIT

In limited circumstances, Lumius may offer store credit or another discretionary accommodation for a request that does not otherwise qualify. Such exceptions must be expressly approved by Lumius and do not establish a precedent for future orders.

Where a refund to the original payment method is legally required, we will not substitute store credit without the customer's lawful agreement.

11. REFUNDS, EXCHANGES & PROCESSING TIME

For an approved eligible return, we will inspect the returned merchandise and notify you of the outcome. Approved refunds are generally issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

We do not offer routine exchanges for trading card products or preorders. For an approved exchange involving other eligible merchandise, availability and return authorization are required.

Refunds required by applicable law will be processed within the legally required timeframe.

12. PAYMENT DISPUTES & CHARGEBACKS

A chargeback is a process administered by the payment provider, not an alternative voluntary cancellation method. If a dispute is filed, we may supply the payment provider with relevant order details, checkout disclosures, release-date information, correspondence, and carrier records.

Nothing in this policy restricts a customer's right to dispute unauthorized charges, non-delivery, or another legitimate transaction problem.

13. CONTACT US / REQUEST RETURN AUTHORIZATION

Email: info@lumiusinc.com

Please include your order number and a clear explanation of your request. For damage or delivery concerns, attach photographs and relevant tracking information. Do not ship merchandise back without first receiving return authorization.

14. APPLICABLE LAW & POLICY DISCLOSURE

Nothing in this policy limits or waives any rights or remedies that cannot legally be excluded under applicable consumer protection laws. If a provision conflicts with mandatory law, the mandatory legal requirement takes precedence.

Applicable final-sale and preorder terms are disclosed on product listings or before checkout. Policy revisions apply prospectively, subject to the terms disclosed when the purchase was made and any mandatory legal requirements.