Shipping Policy
Shipping Policy
At Lumius, we aim to ship orders accurately and efficiently. Please review the following information before placing an order, especially if your purchase includes pre-order products or sealed cases.
1. Order Processing
In-stock orders are generally shipped within 3 business days after payment and any necessary order verification, unless a different shipping timeframe is disclosed. Business days exclude weekends and U.S. holidays.
High-volume product releases, holidays, inventory checks, and security reviews may affect processing times. Orders with different billing and shipping addresses may require additional verification. If we cannot ship within an applicable promised timeframe, we will provide the notices and options required by law.
2. Pre-Orders & Mixed Orders
A manufacturer's release date is not a guaranteed shipping or delivery date. Release dates and allocations may change, and pre-orders are processed as inventory becomes available.
If an order contains both in-stock and pre-order products, the entire order will generally ship together once all items are available. Please place separate orders if you need in-stock items sooner.
Pre-orders are subject to our Pre-Orders Policy. Any legally required rights concerning delayed shipment remain in effect.
3. Fulfillment Order & Distributor Shipments
We generally prioritize pre-orders by purchase date and time, subject to inventory availability and fulfillment method.
Sealed cases and master cases may ship directly from our distributors, including facilities outside New York, while individual boxes may ship from our warehouse. Different fulfillment locations can result in different dispatch dates and tracking updates. Some orders may arrive in separate shipments.
4. Shipping Methods & Costs
Domestic orders are usually shipped via UPS or USPS, using the available service appropriate for the order. Common services include UPS Ground, USPS Ground Advantage, and USPS Priority Mail. P.O. Box orders must use an eligible USPS service.
Available shipping options and charges are determined by destination, package weight, dimensions, and service availability and are shown at checkout. We may select a comparable carrier service where necessary for fulfillment. Contact us before ordering if you require a specific service; special requests are not guaranteed.
5. Tracking Information
Once a shipping label is created, a tracking number may be sent automatically. Label creation does not necessarily mean the carrier has accepted or scanned the package.
Tracking may not update until pickup, acceptance, or processing at a regional facility. Please allow the carrier time to register the first scan, particularly during busy releases or around weekends and holidays.
6. Transit Times & Delivery Dates
Carrier transit estimates are estimates, not guaranteed delivery dates, unless a specific guaranteed service is expressly purchased and its conditions are met. Weather, carrier congestion, customs, and other events outside our control can affect delivery.
Lumius does not guarantee arrival on a product's release date unless explicitly stated on the relevant listing or offer.
7. Shipping Addresses & Changes
Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us immediately if a correction is needed before fulfillment.
For security reasons, we generally cannot change or redirect a shipment once it has been dispatched. Carrier delivery-management options, if available, must be arranged directly with the carrier. Packages returned because of an incorrect or incomplete address may require additional shipping charges before reshipment, where permitted by law.
8. Signature Confirmation
A signature may be required for certain orders based on value, destination, or security considerations. If you would like signature confirmation added, contact us before your order ships. Additional charges may apply and requests cannot always be accommodated.
9. Sealed Cases & Outer Packaging
We do not double-box sealed cases or master cases. These products generally ship in their original manufacturer or distributor shipping cartons, with the shipping label applied directly to the outer case.
Outer cases are protective shipping packaging, not guaranteed collector-grade display boxes. Cosmetic scuffs, dents, creases, or worn corners on the outer carton alone do not ordinarily qualify for compensation or replacement if the products inside are undamaged, subject to applicable law.
If a pristine outer shipping carton is essential to you, please purchase from a retailer that specifically offers double-boxing or collector-grade case packaging.
10. Packages Marked Delivered but Not Received
If tracking shows Delivered but you cannot find your package, please first check your mailbox, porch, parcel lockers, building office, household members, and nearby neighbors. Then contact USPS or UPS directly with your tracking number and request a delivery investigation.
Carriers control final-mile delivery and have access to delivery scans and location records that we do not. If the carrier cannot resolve the issue, email us your order number, tracking number, and investigation details so we can review the available evidence and applicable remedies.
A package reported missing after a confirmed delivery is not automatically eligible for a refund or replacement. Each claim is reviewed based on the facts and applicable law.
11. Lost, Damaged, or Incorrect Shipments
If tracking indicates that a package may be lost before delivery, or if you receive damaged or incorrect merchandise, contact us promptly at info@lumiusinc.com with your order number and supporting photographs or tracking details.
Keep the product, original shipping materials, and factory seals intact while we review the issue. We will assess the available evidence, work with the carrier where appropriate, and provide any remedy required under our Refund Policy or applicable law.
12. International Shipping & Customs
International shipping is available to eligible destinations when offered at checkout. Import duties, VAT, customs fees, and local taxes are generally the recipient's responsibility, unless the checkout expressly states otherwise.
International transit times may vary due to customs clearance and local carriers. Customers should review their country's import requirements before ordering. We cannot guarantee customs processing times.
13. Contact & Related Policies
For shipping questions, email info@lumiusinc.com and include your order number and, if applicable, tracking number.
Nothing in this policy limits rights or remedies that cannot be waived under applicable law.