No. All preorders are non-cancellable, non-refundable, and non-exchangeable.

This is disclosed prominently before checkout. We are a hobby retailer, not Amazon or Walmart. Our distributors can charge restocking fees of up to 35%, and allocations cannot always be reversed.

Make up your mind before placing an order. A preorder is a purchase commitment, not a risk-free reservation.

We sympathize with difficult circumstances, but personal financial difficulties do not automatically qualify an order for cancellation or refund.

Like our customers, we have bills and obligations of our own. After an order is placed, we make purchasing and inventory commitments that do not disappear because a customer’s circumstances change.

We strongly encourage customers to prioritize essential expenses and emergency savings before spending on collectibles. We cannot routinely transfer the financial consequences of personal circumstances to our business.

Because not yet shipped does not mean not yet committed to. We may have already reserved allocations or placed binding orders with our distributors.

We are not Walmart. We cannot simply reverse supplier commitments every time someone changes their mind. Our standard no-cancellation policy applies to buyer’s remorse, subject to applicable consumer protections.

There is an important difference between a customer changing their mind and a retailer being unable to fulfill an order.

A manufacturer may discontinue a product, cancel production, or fail to supply an allocation. If we determine that we cannot fulfill an order, we issue the appropriate refund. Keeping a customer’s money for a product we know cannot be delivered would not be acceptable.

A change of mind and an inability to fulfill are not the same situation.

Manufacturer release dates are estimates, not guarantees. Production, customs, logistics, and allocation issues can cause delays.

We communicate material changes and provide any delay notices, or cancellation options. We may also announce product-specific accommodations. Please check the latest announcement for your item.

Preorders are generally non-exchangeable. In certain circumstances, Lumius may voluntarily offer store credit or another accommodation as a courtesy.

Discretionary exceptions are made individually. They do not establish a standing policy for other orders.

Checkout gives you an opportunity to review the product, quantity, and price before paying. Ordering the wrong item or failing to review your cart does not automatically make a preorder refundable.

Please double-check before placing your order.

No. We do not offer retroactive price adjustments based on market changes.

If you buy a box for $50 and its value rises to $150, we do not charge you another $100. If its value falls to $30, we do not refund the difference.

Whether the lower price appears on our own website or another retailer’s site makes no difference. Your purchase price is locked in when you order.

No. Retailers have different distributor costs, inventory levels, and pricing strategies. You are always welcome to choose the best option for you—preferably before committing to a preorder.

We generally fulfill preorders in purchase-time order, subject to inventory availability and the applicable fulfillment method.

The manufacturer’s release date is not necessarily your shipping date or delivery date. Some releases arrive in waves, and processing takes time. Release-day delivery is not guaranteed unless specifically advertised.

Products, inventory batches, and fulfillment methods can have different schedules. For example, sealed cases may ship directly from our distributor while individual boxes are processed at our warehouse.

Within the same applicable queue, we prioritize purchase time. An earlier tracking update for another customer does not necessarily mean your order was skipped.

Creating a label is not the same as receiving the first carrier acceptance scan.

Your package may be awaiting pickup, traveling to a processing center, or in the carrier’s possession before the system updates. During high-volume releases, the first scan may occur at a regional facility.

Contact the carrier first. We use USPS and UPS; we do not personally deliver each package or control where the carrier leaves it.

1. Check the mailbox, entrance, porch, parcel lockers, and surrounding area.
2. Ask household members, neighbors, or building management.
3. Review any delivery photo or available delivery details.
4. Contact USPS or UPS with your tracking number and request a trace.

The local carrier has delivery information that we cannot access remotely.

A missing-package report does not automatically qualify for a replacement or refund when tracking shows delivery.

Please send us the tracking details and the carrier’s investigation results. We will review the available records and applicable shipping protections. If the issue remains unresolved, you may also exercise your rights through your payment provider.

We cannot automatically ship a second order solely because a package marked delivered cannot be located.

If tracking stops updating for an extended period before the package is delivered, contact us with your order and tracking numbers. We can review the history and assist with a carrier investigation or other appropriate resolution.

Contact us promptly if you notice an incorrect address before fulfillment. Once a parcel has shipped, we generally cannot redirect it for security reasons.

Check with the carrier for available delivery-management options. Please verify your address before checking out.

Not necessarily. Release date ≠ delivery date. Transit times, weekends, carrier delays, and inventory arrivals affect when an order reaches you.

We only guarantee release-day delivery if the product listing explicitly says so.

Generally, orders with both in-stock and preorder products are held until everything is available. If you need an in-stock item sooner, please place a separate order.

We ship to supported international destinations. The recipient is generally responsible for import duties, VAT, customs clearance, and any destination-country charges.

These are set by your country’s authorities, not Lumius. Please research the cost before purchasing.

No.

Because of our shipping volume and fulfillment methods, we generally ship sealed cases and master cases in their original manufacturer/distributor cartons, with the label affixed directly to the outer case.

If you require double-boxing or special cushioning, please purchase from a retailer that offers it.

Manufacturer shipping cases are outer protective packaging, not collector-grade display boxes.

Minor dents, scuffs, creases, or corner wear to the shipping carton do not automatically mean the merchandise is damaged. We generally do not compensate for purely cosmetic damage to outer packaging when the products inside are intact.

If the actual booster boxes or contents are damaged, contact us promptly with photos. If pristine outer cartons are essential to you, please shop with a retailer that expressly guarantees them.

Contact us with clear photographs before opening it. Keep the factory seal and shipping materials intact while we review the condition.

We will evaluate the appropriate remedy under our policy and applicable law. Removing the wrap may affect the available return options if the contents are undamaged.

It depends on the specific product’s configuration. For some Bushiroad products, 12 booster boxes equal a case and 36 equal a master case. Other titles can use different configurations.

Please refer to the individual product listing for any sealed-case guarantee.

We generally cannot accommodate special condition or packing requests for high-volume sealed-product releases. We use standardized fulfillment procedures.

If a product needs collector-grade treatment, confirm that the retailer offers this service before ordering.

A chargeback is a payment dispute process, not a substitute for a change-of-mind cancellation policy.

If you have a legitimate issue involving unauthorized payment, non-delivery, or merchandise not provided as agreed, you may use your payment provider’s dispute process.

When disputes arise, we submit relevant product disclosures, order details, communications, shipping records, and other evidence. Please describe the circumstances accurately.

Our preorder terms are disclosed before checkout. Choosing not to read them does not automatically invalidate them.

Please review the product, price, release estimate, and applicable policies before submitting payment.

If the purchase was genuinely unauthorized, notify your financial institution and contact us so it can be reviewed.

If you knowingly permitted someone to use your card or account, repayment arrangements between you and that person are generally a private matter. This does not automatically make an otherwise valid preorder cancellable.

Eligible regular merchandise may be returned under our published Refund Policy. Eligibility depends on the item, its condition, and the circumstances.

Preorders, sale items, and certain other goods are excluded from ordinary returns. Contact us before mailing a return.

No. Our mystery boxes use a provably fair randomization process. The applicable prize pool and odds are shown on the listing.

Randomness means some customers receive higher-value outcomes than others. Please review the odds before buying.

An unfavorable random result does not, by itself, make a purchase refundable. Buying multiple boxes does not guarantee a particular prize unless the listing explicitly promises it.

Random does not mean everyone wins equally. Please consider the odds and purchase terms before participating.

Our system sends an automated record when a prize has been revealed. Normally, the result is determined after you click the Reveal button and the randomization process is triggered.

If you received a reveal without ever initiating one, contact us with the order number so we can investigate a potential technical issue.

Because we are an independent hobby retailer, not a multibillion-dollar retail chain. Limited allocations, supplier agreements, and fast-moving collectible markets create risks that larger companies handle differently.

We aim to offer competitive prices and dependable fulfillment—not unlimited, no-questions-asked cancellations. We understand our model will not suit everyone, and customers are free to choose retailers with terms that better fit their needs.

A policy stops being consistent if everyone expects to be the exception. We receive many requests arising from changes of mind, financial circumstances, or market prices.

We may offer discretionary accommodations when appropriate, but cannot promise them for every order. Applicable consumer rights always remain in effect.

Check our store announcements, promotional emails, and order tracking.

During major releases, public updates may contain the same information our support team would otherwise repeat individually.

Email info@lumiusinc.com with your order number and a clear description of the issue.

For delivery problems, include the tracking number and carrier investigation details. For merchandise damage, attach clear photographs of the product and shipping materials.